Privacy Notice

Privacy notice

What does this EOLFI Privacy Notice cover?

This EOLFI Privacy Notice provides information regarding the personal data which are processed by EOLFI, a company within the SHELL group of companies (‘SHELL or ‘we’) in relation to (i) individuals who work for, or on behalf of, or who are shareholders of our business customers (‘Business Customers’), (ii) suppliers or vendors (‘Suppliers’), (iii) business partners, including within non SHELL-group-operated joint ventures, as well as investors and shareholders (‘Business Partners’). For more information about the processing of your personal data by SHELL, please visit https://shell.com/privacy.

For individuals who require access on behalf of a Business Customer, Supplier or Business Partner, to an EOLFI site, or any site belonging to the SHELL group of companies, you will be asked to provide additional information to enable you to be identified for health, safety and security purposes and to manage the relationship between EOLFI or the SHELL group of companies and the relevant Business Customer, Supplier or Business Partner. For further information please refer to the Privacy Notice - SHELL Group Employee, Contractor and Dependents’ at https://www.shell.com/privacy/ex-employee-notice.html.

For individual retail customers, members of the SHELL group loyalty programs, visitors of the SHELL group websites or users of the SHELL group applications, please refer to the Privacy Notice - Motorists at https://www.shell.com/privacy/b2c-notice.html

For individuals who apply to work for the SHELL group, or who attend a recruitment event or undertake an assessment please refer to the Privacy Notice - SHELL Group Recruitment at https://www.shell.com/privacy/job-applicant-notice.html

As well as this EOLFI Privacy Notice, bespoke privacy notices and supplementary privacy statements may contain further information about how the SHELL group is processing your personal data. In those instances, such privacy notices will be communicated to you separately. These privacy notices may vary among the countries in which we operate to reflect local practices and applicable law requirements.

This EOLFI Privacy Notice explains what personal data are processed about you, why we are processing your personal data and for which purposes, how long we hold your personal data for, how to access and update your personal data, as well as the options you have regarding your personal data and where to go for further information.

Special Notice - if you are under 15 years old. Processing children’s personal data

Except in those cases where EOLFI and the SHELL Group organize educational events specifically designed for children, we do not intentionally collect personal data of individuals under 15 years old. If you are under 15 years old please do not send us your personal data for example, your name, address and email address. If you wish to contact EOLFI in a way which requires you to submit your personal data (such as for education or innovation events) please get your parent or guardian to do so on your behalf.

What personal data do we process about you? Collection of information

We process personal data from and in relation to individuals who are, or who work for or on behalf of or who are shareholders in our Business Customers, Suppliers, Business Partners in the following categories:


In addition, in order to comply with legal and regulatory obligations, to protect EOLFI’s and the SHELL group’s assets and employees/contractors and specifically to ensure that EOLFI and the SHELL group can comply with trade control, anti-money laundering and/or bribery and corruption laws and other regulatory requirements, we carry out screening (pre-contract and on a periodic basis post-contract) on owners, shareholders and directors of our Business Cutomers, Suppliers and Business Partners. This screening takes place against publicly available or government issued sanctions lists and media sources.

The screening does not involve profiling or automated decision making in relation to the counter-parties or potential counter-parties.

Who is responsible for any personal data collected?

EOLFI SAS (RCS number 477 951 644), a company within the SHELL group of companies, whose registered address is 10 Place de Catalogne, 75014, Paris, France, is responsible for processing your personal data.

For what purposes do we process your personal data?

We process personal data covered by this EOLFI Privacy Notice for the following purposes:

We may also process your personal data for a secondary purpose where it is closely related, such as:

Communication and marketing

You may receive offers on behalf of the relevant Business Customer, Supplier or Business Partner. On all occasions you will be given the opportunity to use the unsubscribe functionality through the different digital channels we use to interact with you.

Why do we process your personal data?

The personal data covered by this EOLFI Privacy Notice are only processed:

In those cases where processing is based on consent, and subject to applicable local law which provides otherwise, you have the right to withdraw your consent at any time. This will not affect the validity of the processing prior to the withdrawal of consent.

Security of your personal data

We have implemented technology and policies with the objective of protecting your privacy from unauthorised access and improper use. In particular, we may use encryption for some of our services, we apply authentication and verification process for access to our services and we regularly test, assess and evaluate the effectiveness of our security measures.

Who will we share your personal data with?

The personal data covered by this EOLFI Privacy Notice are exclusively processed for the purposes referred to above and will only be shared on a strict need to know basis with:

Transfers of your personal data to other countries

Where your personal data have been transferred to EOLFI or one of the companies within the SHELL group and/or to authorized third parties located outside of your country we take organizational, contractual and legal measures to ensure that your personal data are exclusively processed for the purposes mentioned above and that adequate levels of protection have been implemented in order to safeguard your personal data. These measures include Binding Corporate Rules for transfers among companies of the SHELL group within the EU, European Commission approved transfer mechanisms for transfers to third parties. You can find a copy of the SHELL group Binding Corporate Rules at www.shell.com/privacy.html or by contacting privacy-office-SI@shell.com.

What are the consequences of not providing your personal data?

Personal data gathered by EOLFI or a company of the SHELL group for these processes either directly or indirectly are required in order to:

Failure to provide us with the information required will negatively affect our ability to communicate with you, or our ability to enter into a contract with a counter-party or continue to contract with a counter-party.

How long do we hold your personal data for?

With some exceptions which are explained in supplementary privacy statements, any personal data that are required for the purposes of conclusion and execution of agreements with Business Customers, Suppliers and Business Partners or for considering bids or tenders, will be held during the duration of the contractual relationship and up to 15 years after. For agreements which have a term of more than five years and for the purposes set out above, these agreements will be held for 35 years with effect from the commencement of the agreement.

In all other cases for the purposes set out above, including personal data gathered as part of any unsuccessful bids to EOLFI or a company of the SHELL group, or which relates to the screening against publicly available or government issued sanctions lists and media sources, such personal data are held for no longer than 15 years after it was first gathered. 

In all cases information may be held for (a) a longer period of time where there is a legal or regulatory reason to do so (in which case it will be deleted once no longer required for the legal or regulatory purpose) or (b) a shorter period where the individual objects to the processing of their personal data and there is no longer a legitimate business purpose to retain it.

Your rights in relation to your personal data

We aim to keep our information as accurate as possible. You can request:

To make any of these requests, please contact privacy-office-SI@shell.com.

Who can you contact if you have a query, concern or complaint about your personal data?

If you have any issues, queries or complaints regarding the processing of your personal data please contact Privacy-Office-SI@shell.com.

You may also contact the SHELL Group Chief Privacy Officer at Shell International B.V. The Hague, The Netherlands - Trade Register, No. 27155369 Correspondence: PO Box 162, 2501 AN, The Hague. 

If you are unsatisfied with the handling of your personal data by EOLFI, then you have the right to lodge a complaint to the National Commission on Informatics and Liberty, whose address is 3 Place de Fontenoy, 75007, Paris, France, or the Dutch Data Protection Authority whose address is Prins Clauslaan 60, 2595 AJ The Hague, The Netherlands. Please visit https://cnil.fr/en or https://autoriteitpersoonsgegevens.nl/enfor more information.

Cookies and similar technologies

EOLFI and the SHELL group may use cookies and similar technologies that aim to collect and store information when you visit an EOLFI or SHELL group website. This is to enable EOLFI and the SHELL group to identify your internet browser and collect data on your use of our website, which pages you visit, the duration of your visits and identify these when you return so that we improve your experience when visiting our website(s).You can control and manage your cookies preferences by adjusting your browser settings or using the EOLFI and the SHELL group cookies preference tool on our websites - for more information, please refer to the EOLFI and SHELL group Cookie Policies below and at http://www.shell.com/cookie-policy.html.

Changes to this EOLFI Privacy Notice

This EOLFI Privacy Notice may be changed over time. You are advised to regularly review this EOLFI Privacy Notice for possible changes. This EOLFI Privacy Notice was last updated on 1st February 2020. 

Our locations


10, place de Catalogne 
75014 Paris
Tel : + 33 1 40 07 95 00

EOLFI Lorient

18, rue du Sous-Marin Vénus
56100 Lorient
Tel : + 33 1 40 07 95 00

EOLFI Marseilles

7, rue du Docteur Fiolle 
13006 Marseilles
Tel : + 33 1 40 07 95 00

EOLFI Montpellier

Parc Club du Millénaire 
1025, rue Henri Becquerel 
34000 Montpellier
Tel. : +33 1 40 07 95 00

EOLFI Nantes

11 bis Promenade Europa
44200 Nantes
Tel : + 33 1 40 07 95 00

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